Schedule a Ride

Please Plan Ahead

Online ride requests and quote inquiries should be submitted at least 48 hours before your scheduled appointment time. Advance notice helps us plan routes and arrange an appropriate vehicle.

For transportation needed with less than 48 hours' notice, call dispatch directly at (715) 822-5077 to check availability. We may be able to accommodate short-notice requests, but availability cannot be guaranteed.

Requests received outside office hours, on weekends, or on holidays are reviewed on the next business day. Please allow additional advance notice for appointments following a weekend or holiday.

Information Needed to Schedule

Please have the following information ready:

• Passenger's full name and date of birth.
• Passenger or booking contact's phone number.
• Pickup address, including apartment or room number when applicable.
• Destination address and facility name.
• Appointment date and time.
• Whether a one-way or round-trip ride is needed.
• Estimated return time, if known.
• Whether the passenger walks independently, uses a walker or cane, or uses a manual or power wheelchair.
• Any accessibility needs and whether a caregiver will ride along.
• Who will be responsible for payment or authorizing the trip.

Please share only information relevant to arranging safe transportation.

Quotes & Reservation Confirmation

Our team will review your request, check availability, and contact you to discuss pricing and transportation arrangements. We respond to online requests within one business day.

Submitting a request or receiving a quote does not reserve a ride. Transportation is confirmed only after dispatch confirms the arrangements with you.

Payment & Billing

Private-Pay Rides: Payment is required before pickup or at pickup, before transportation begins. We accept credit cards, checks, and cash. Dispatch will explain the estimated cost and applicable fees when confirming your ride.

Facility-Arranged Rides: Contracted facilities and agencies are billed according to their service agreements.

Broker-Authorized Rides: Transportation through Medicaid/ForwardHealth or another contracted program must be arranged and authorized through the appropriate broker or program. An online quote request does not establish coverage or authorization.

Passenger Assistance

Please tell us about assistance needs when scheduling. Drivers can assist with boarding, exiting the vehicle, and wheelchair securement.

Drivers do not provide medical care, manual lifting, or physical transfers between beds, chairs, and wheelchairs. Required transfer assistance must be arranged with a caregiver or facility staff.

Changes & Cancellations

Call dispatch at (715) 822-5077 as soon as possible if your appointment changes, you need to cancel, or your appointment is running late.

A $40 fee applies to cancellations made 2 hours or less before the scheduled pickup time, cancellations at pickup, and no-shows. Cancellations made more than 2 hours before pickup are not subject to this fee.

For facility-arranged or broker-authorized rides, charges and billing responsibility are governed by the applicable agreement or program rules.

Ready to Request Transportation?

Call (715) 822-5077 or select Request a Quote to get started. All transportation is subject to availability and confirmation by dispatch.